Appointment Type

Jewellery Repair

Duration: 15–30 minutes

Have a beloved piece in need of some expert care? Whether it's a broken clasp, missing stone, or a ring that no longer fits, we’re here to help bring it back to life.
During your repair consultation, we’ll assess the piece, discuss your options, and provide a time and cost estimate for the work.

Bespoke Commission

Duration: 30 minutes

Looking to create something truly unique? From reimagining an heirloom to designing a one-of-a-kind gift, our bespoke service allows you to collaborate with a jeweller to bring your vision to life.
To make the most of your consultation, we recommend:

  • Having a general idea of what you’d like to have made (e.g., necklace, ring, bracelet)
  • Gathering inspiration from our Instagram / Facebook or online mood boards to guide the design discussion

We’ll talk materials, styles, and the story behind the piece — and help turn your ideas into something extraordinary.

Wedding & Engagement Rings

Duration: 30–45 minutes

Celebrate your love story with rings that are as personal as your journey. Whether you’re dreaming of a classic diamond solitaire or a more unconventional design, our jewellers will guide you through styles, stones, settings and symbolism.
Before your appointment, we recommend:

  • Looking at ring styles you’re drawn to on Pinterest, Instagram, or our website
  • Thinking about any elements that are meaningful to you both

This is a relaxed, no-pressure consultation to help you design rings that you’ll treasure forever.

What to Expect from Your Appointment

Whether you’re designing a once-in-a-lifetime engagement ring or simply repairing a favourite piece, our appointments are designed to be warm, relaxed, and all aboutyou. Here's what you can expect:

A Personal, One-on-One Experience

Your appointment is a dedicated time with one of our experienced jewellers. We'll take the time to understand what you’re looking for, answer your questions, and offer honest, expert guidance — with no rush and no pressure.

A Conversation, Not a Sales Pitch

We see every appointment as the start of a creative collaboration. You don’t need to have all the answers — we’ll guide you through options, materials, timelines and pricing in a calm and welcoming space.

Exploration & Inspiration

For bespoke and ring commissions, we’ll explore your ideas together. Bring along any reference images or style inspiration you’ve found — whether from social media, Pinterest or elsewhere. We’ll use this to help translate your vision into a beautiful and personal design.

Assessment & Advice

If you're coming in for a repair, we’ll examine your piece closely and offer practical advice on the best way to restore it. You’ll get a clear understanding of the process, turnaround time, and costs involved before any work begins.

Next Steps

After your appointment:

  • We’ll follow up with any sketches, quotes, or further information discussed
  • You’ll have time to reflect on your options — we never expect instant decisions
  • If you're ready to proceed, we’ll guide you through timelines, deposits, and what comes next